| Billing Policy |
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We created this billing policy to help our costumers have a better understanding of our billing process. If you have any questions about this, or any other of our policies, don't hesitate to contact us via email or by giving us a call. We will always remind our costumers of the day their bill is due, by sending a convenient and timely email message. We send these email reminders about 10 days before payment is due. The information in the email will show the current amount to pay, as well as any extra items you may have added in the current month. The due date on your account, is set on the day in which you first purchase services with iBizOnCall. Every other purchase you make after that, will be added to your account and will be included in the original billing date. In the case that any charges don't coincide with the original due date of the account, we will send you an email reminder about 10 days prior to the due date of these charges. Here at iBizOnCall we provide our costumers with ready-to-use reseller tools, therefore we have made it so that these billing policies are the same for each and every account our costumers resell. When you begin reselling our services, you will notice that each one of your new costumers has their own due date, just like you have your own due date with us. If any one of your costumers make any purchases, those purchases will also be added to their account, and be included in their original billing date. For this reason, it is possible that our direct costumers have more than 1 monthly due date. To do a recap of the information so far: -Our costumers' dates of payment will almost always coincide with the first purchase that they made with us. -The costumers of our direct costumers, will have dates of payment that coincide with the first purchase they made with our costumer. -Any purchases that are made after the first purchase, will have their date coincide with the date of the original purchase. This modification on the date of the products, will be made prior to the billing of the second month. -If you decide to setup your account for auto-payment, the money will be charged from your account five days before your due date. We do this five days before, so that there is time to correct any problems that may occur with the credit card, billing, or payment process. -In the case that there is a problem with the auto-payment, we will send an email notice to the billing contact. In this email, we will let them know the problem that arised and, if possible, a way to solve it. -We will send email billing reminders to the billing contact that you specify in your panel's account. -You will receive these email reminders about 10 days prior to the due date of your account. Then you will get a final reminder 1 day prior to the due date of your account. We recommend that you use auto-pay, since it's the easiest and most efficient method to use. If an auto-payment is declined, we will try to re-charge the card used to make this payment one day before the due date of the account. If this fails, we will try again on the actual due date. All of our costumers receive a timely notification each time one of these attempts is made. If you wish to add any new services to your account with us, you must have a balance that is equal or greater to the service you wish to add, please remember that iBizOnCall is a pre-pay based company. At this moment, we do not offer any physical invoices for billing. Every one of our billing documents are in digital format and they can be seen in any computer, they are provided via email. We accept most major credit cards (visa, Master Card, American Express, Discover), Paypal, checks or electronic checks. Our mailing address is: 8913 Complex Drive, San Diego, CA 92123 Our fax is: 858.974.5091 (you can send your electronic checks here) Please remember that your billing information is available to you 24 hours a day through your panel's account. Also, any suspended services will be reactivated only after we receive the full payment. In case the bill is not paid, we will suspend our services at noon PST on the day after the due date. We hope this document has answered your questions on our billing procedures. If you have any questions, don't hesitate to contact us. Thank you, and welcome to iBizOnCall! |
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